Brown + Hudson is a team of outstanding individuals who share a passion for travel. To be an effective member of our company, you will have a brilliant mind, be inventive and unorthodox. Your dedication to all aspects of our clients’ experiences will be irreproachable. You will be well-travelled, knowledgeable, engaging and excellence-seeking.

If you would like to join our team we recommend you write to us directly. We are currently recruiting for the following positions:

  • Operations Manager

    Posted - June 14, 2016

    BROWN + HUDSON ETHIC

    For a high and ultra-high net-worth clientele, Brown + Hudson creates and curates exquisitely crafted, truly bespoke travel experiences. The result of our work is richer travel stories for our clients. Brown + Hudson staff, partners and guides, work together to create and deliver unique and exceptional experiences. These are richer and more textured than traditional luxury travel offerings and ultimately become our clients most treasured travel memories.
    The following qualities are essential to be an effective member of the Brown +Hudson team: 

    ▪ Ambition, brilliant brain inventive and unorthodox

    ▪ Well-travelled, knowledgeable and eager to learn about travel, marketing and business

    ▪ Hard working, engaging & generous personality, seeks excellence and continuous improvement

    ▪ Energy, positivity and unwavering determination

    ▪ Client focused and dedicated to the client’s experience

    ▪ Creative problem solver and “out of the box” thinker

    ▪ Positive attitude, enthusiasm, sense of humour and always a team player

    ▪ Leadership and initiative in all situations

    ▪ Communicative, honest and accountable

    ▪ Hungry to acquire and share expertise

    ▪ A passion for and a willingness to travel

    This particular role requires:

    ▪ An inspiring, unconventional big thinker and problem solver

    ▪ Entrepreneurial drive

    ▪ Constant creativity, with ability to inspire others into new ways of thinking and working

    ▪ Obsessive attention to detail, deadlines and big picture thinking

    ▪ Someone who is hard working, who seeks excellence and continuous improvement

    ▪ An articulate individual with irreproachable written English and impeccable personal presentation

    ▪ A cultured reader, a thinker most likely with a liberal arts background

    ▪ Gregarious character with strong leadership qualities

    ▪ Utter discretion, gravitas and sense of bigger corporate goals

    ▪ Excellent written English & adaptability of written styles 

    ▪ CIPD qualified would be preferable

    ▪ Basic computer skills, Word, Excel, Adobe InDesign…

    ▪ Flexible enough to travel throughout UK and overseas to meet clients and attend events - often outside normal office hours

     

    Person Specification – Experience and Attributes Required

    Essential:

    ▪ University educated

    ▪ Excellent written English

    ▪ Ability to work effectively & calmly under pressure, meet deadlines in a challenging and changing environment

    ▪ Excellent organisational skills

    ▪ Attention to detail and to deadlines

    ▪ Must be able to use initiative and prioritise

    ▪ Good IT skills & a working knowledge of Microsoft Word, Excel, Outlook, PowerPoint & Adobe InDesign

    ▪ To ensure confidentiality and security of all clients, documentation and information

    ▪ Well-travelled, knowledgeable and eager to learn

    Core Competencies:

    Results Focus: Sets high work standards for self and team members and demonstrates drive to meet targets

    Client Orientation: Desire and willingness to address the needs of all clients, providing rapid and effective responses & seeking continually to improve quality and standards of excellence

    Communication: The ability to convey information clearly, accurately and convincingly through speech and/or writing. Must be able to demonstrate listening skills, tact, diplomacy & rapport building

    Teamwork: The way in which an individual contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility

    Leadership Skills: Motivates, inspires, empowers and develops others to achieve shared goals

    Quality Focused: Strong attention to detail and accuracy

    Confidentiality: Maintaining confidentiality of information (personal and company)

    Task Management: Ability to ensure that tasks & projects are followed through & completed on a timely basis

    Decision Making and Initiative: Ability to assess the extent and scope of a problem and decide what action is appropriate. Willingness to own action and outcome

    Influencing and Negotiating: Convinces or impresses others in a way that results in acceptance, agreement or behaviour change

    Strategic Thinking: Maintains and communicates a compelling vision of the future and adopts strategies to drive the business forward to achieve long term goals

    Working under pressure: Must be able to work under pressure and constantly re-prioritise workload

    Time Management: Must be able to work to deadlines and be highly organised

    Initiative: Must be proactive with the ability to work in a changing environment and receptive to the need for change

    This position reports to the principal, Philippe Brown.

    Supporting the company’s founder and CVO, this key role ensures the smooth running of the company and its long term development and success.

    This role is the first step towards autonomous general management of the company.

    OBJECTIVES OF THE POSITION

    1. Ensure the smooth day to day running of the company

    2. Inspire our team to do incomparably creative work whilst ensuring an increase in company profits

    3. Allow the founder and CVO to remove himself from the day to day management of the company

     

    KEY RESPONSIBILITIES

    Operations

    ▪ Work with Trip Planners to ensure that all project timelines adhered to, communicated to clients or revised

    ▪ Maintain cost efficiency using our project time tracking software to ensure that projects are kept on track and that the agreed amount of time is invested to bring the project to fruition

    ▪ Monitoring of our trip planning process and proposing efficiencies and changes to improve the client experience and company efficiency and profitability

    ▪ Run weekly Work in Progress meetings, ensure documentation and database are kept up to date

    ▪ Ensure that all staff emails, and shared project and destination files are organised

    ▪ Set team targets and review performance

    Trip Planning

    ▪ Moderate trip planning brainstorms – ensuring that each trip planner is pushing the boundaries of creativity, thought and client service

    ▪ Ensure more conceptual, higher level thinking from Trip Planning team

    ▪ Encourage creativity, research and inspire superior work

    ▪ Inspire trip planning team to have cultured outlook (luxury, marketing, travel and destinations)

    ▪ Ensure that Trip Planning documents are kept up to date and that company standards are adhered to

    ▪ Ensure that client records, opportunities, projects, contacts and communications are kept up to date in database

    ▪ Ensure that written and phone communications meet the company standards

    Accounting

    ▪ Liaise with bookkeeper, accounting and payroll to monitor cash flow, supplier and client payments, credits, salary & expense payments, DDs and general office expenditure 

    ▪ Ensure that all project financials are satisfactorily closed at a project’s end

    ▪ Documenting commission payments due at the end of each project

    ▪ Preparation of receipts and accounting from the principal’s projects & research trips, as well as general office expenditure

    Human Resources Management

    ▪ Recruitment of new staff, managing process and ensuring compliance to regulations

    ▪ With other team members conduct staff & intern inductions

    ▪ Manage the on-going training and development of staff

    ▪ Establishing goals for staff and monitoring development

    ▪ Check staff timesheets on a daily & weekly basis.

    ▪ Delegating work to staff and managing and monitoring their workload and output

    ▪ Being aware of staff written and telephone style and manner and training where necessary

    ▪ Monitor team punctuality and absence, including annual leave, sickness absence and other statutory absence

    ▪ Manage team performance, conducting appraisals and disciplinary process when required

    I.T

    ▪ Monitor company IT needs and coordinate outside IT suppliers

    ▪ Set up of new starter computers and email accounts

    ▪ Problem solving and ensuring computer best practice is adhered to by staff

    Administration

    ▪ Ensuring best practice, setting up and maintaining operating manuals

    ▪ Efficient management of office supplies 

    ▪ Property management and liaison with landlord or briefing estate agents

    ▪ Ensure that the company is up to date with all legal obligations

    Business Development

    ▪ Represent Brown + Hudson at industry or marketing events and trade shows

    ▪ Show leadership in new business development with corporate partnerships

    Office Management

    ▪ Efficient management of office supplies including stationery, books, fruit etc.

    ▪ Property Management to ensure that the office is well maintained, correct layout and liaise with the landlord as and when necessary

    ▪ Managing post received each day, circulating travel trade magazines to all staff

    ▪ Brief estate agents re. new property search for purchase or let

    ▪ Manage company property – e.g books, keys, laptop, etc

    ▪ Liaise with storage company where necessary

    General Management Support

    Brown + Hudson is a rapidly growing business and we fully expect to involve you in areas of the business that will contribute to your and the company’s overall development.

    Whilst your role will be Operations Manager, subject to workload, we may ask you to take on some trip planning projects.

    Details: 

    Job Title:

    Operations Manager

    Organisation:

    Reporting to Philippe Brown

    Direct Reports:

    3 x Trip Planners, 1 x part time bookkeeper

    Salary & bonuses:

    £28,000 - £31,000 dependent on experience

     

    Discretionary annual bonus

    Contract:

    Full time

    Holiday:

    20 days paid holiday per annum + the usual public holidays in England (estimated total of 28 days).

    Location:

    The position is based at Brown + Hudson, Suite 6, Shaftesbury Centre, 85 Barlby Road, London W10 6BN United Kingdom. From time to time the role will require international travel for attendance at travel trade shows, to meet with foreign partners or for research and guiding purposes.

    Working hours:

    09h00 to 17h00 – Monday to Friday, with one hour for lunch

    Notice period:

    One month notice 

    Other benefits:              

    ▪ Birthday off after 3 years of service

    ▪ On-site kitchen equipped with fridge, microwave, toaster

    ▪ Free tea and coffee

    ▪ Use of office shower room

    ▪ Travel Insurance for business trips and personal travel connected to those

    ▪ Travel industry rates for airfares, accommodation and package holidays

    ▪ ‘Family and friends discount’ for Brown + Hudson bookings

    ▪ Discounted prices on particular outdoor travel apparel brands and products

    ▪ Membership of the Royal Geographic Society       

    ▪ Additional educational trips according to business needs

    If you are an exceptional candidate and you meet the criteria we’ve outlined, please write to us at careers@brownandhudson.com We prioritise direct applications over those presented to us by third parties.

    All applications are treated in the strictest confidence. Due to the volume of applications we receive please understand that we only respond to candidates selected for interview.

    Send a covering letter explaining why you believe you’re suited to the position and what you’d bring to Brown + Hudson, along with your CV.

    CLOSING DATE 2nd August 2016 

    Apply Now